Fees
Psychological services are billed at $230 per therapy hour (50 minutes). The initial appointment is 90 minutes in duration ($345). The fees for private practice psychological services (assessment and treatment) are not covered by Nova Scotia's MSI (Medical Services Insurance) Program. Payment for each session is processed online using our practice management software ("Jane.app"), allowing everyone involved to focus entirely on the problems at hand.
Payments Accepted
All of our payments are processed online using our practice management software ("Jane") - we no longer accept payments in-person.
Credit card information is stored online using our practice management software. Anyone can add payment information to their account (especially helpful for parents paying for an adolescent or young adult appointment) - please visit this page for information on how you can enter it yourself. Once stored in our system this payment method can be used for in-person OR telehealth sessions. Sessions can not be booked without a valid credit card on file.
Unfortunately, cheques and AMEX are not accepted. There is no tax/HST on psychological services as this is health related service.
Please note we do not direct bill any insurance company or other agency, no exceptions.
Cancellation Policy
Appointment times are reserved exclusively for you, and without sufficient notice we can not provide that time to other individuals and families who may benefit from that time. Our online booking software can send reminder emails and text messages that allow for multiple opportunities to cancel or reschedule your appointment if necessary.
We require 48hrs (two business days) of notice for no administrative fees to be charged for cancelled/missed appointments.
Appointments cancelled with less than 48 hours (two business days - see bottom note) notice will be charged 50% of the session rate of the time reserved for you, regardless of reason for cancellation. Appointments cancelled with less than 24 hours of notice or “no-show” appointments will be charged the full session fee ($230 for recurring appointments, $345 for initial appointment). Please note our policy extends to Initial Appointments (first meetings), and your credit card will be charged if your appointment is not cancelled within 48 business hours or no-showed.
As we can not verify the reasons for a cancellation (e.g., illness or other issue/reason) this policy applies to all reasons for cancellation. If you are feeling unwell or cancelling due to weather related concerns, please consider switching to an online/telehealth appointment or phone call appointment to avoid cancellation charges.
Receipts issued for missed appointments will always state “Missed Appointment.”
Appointments can be cancelled or rescheduled by using our online scheduling system (see links in emailed appointment reminders), by contacting (902) 444-1160 and leaving a voicemail for your specific psychologist, or by directly emailing the psychologist you are scheduled with (emails on the "Contact" page).
Multiple cancelled initial appointments (first appointments) will result in you being referred to another practice.
*Appointments for Monday are required to be cancelled before the scheduled time on the prior Thursday, and Tuesday appointments are required to be cancelled prior to the schedule appointment time on Friday.
Insurance
You may wish to ask your provider these questions
• Do I have coverage for mental health services or to see a registered psychologist?
• What is my deductible for these services, and has it been met?
• What is the coverage amount per therapy/treatment session?
• Do I require a referral or approval from a physician for coverage?
• When does my coverage re-new?
• Who in my family is covered and for what amount(s)?
• Are telehealth/telepsychology (online) sessions covered? (if applicable)