COVID-19 Office Policies and Requirements
In compliance with our provincial health authority and regulators, our office has made some significant changes to how we operate for in-person appointments due to COVID-19.
Please know that these changes will remain in effect until further notice and do not change in response to the public changes that are more widely advertised.
Please know that these changes will remain in effect until further notice and do not change in response to the public changes that are more widely advertised.
1. Determining if an in-person visit is necessary
We understand that many individuals prefer face-to-face visits, however, our guidelines for re-opening clearly state that our first step is assessing whether an in-person visit is in fact necessary or if similar results could be achieved through telepsychology. If you are an existing client of the practice who is "worsening, in acute crisis, or need a more intense level of care that is not being met via telepsychology" please contact your provider to inquire about the possibility of in-person visits. In some cases you and your provider may disagree about whether an in-person visit is deemed necessary.
Please understand that even if an in-person visit is permitted, future visits may still be conducted via telepsychology. As indicated in the guidelines, our office reserves the right to refuse in-person service if we believe the health and safety of our staff or the general public could be jeopardized.
If you would like to read our full professional guidelines on this topic, please click here.
Please understand that even if an in-person visit is permitted, future visits may still be conducted via telepsychology. As indicated in the guidelines, our office reserves the right to refuse in-person service if we believe the health and safety of our staff or the general public could be jeopardized.
If you would like to read our full professional guidelines on this topic, please click here.
2. Screening for COVID19 symptoms
You may either receive an email from our practice software (Jane) asking you to complete a self-screener prior to visiting our office or be verbally complete the screener with your psychologist when you arrive. If any symptoms are present or you indicate "yes" to any of the screener questions we ask that you stay home and call 811 for further assessment. Treatment can still be provided via telepsychology if you remain home.
Our screener questions can be found here.
Our screener questions can be found here.
3. Protect yourself and our staff within the office
Our full document on this topic can be read here, but in summary the following will be different when you arrive:
- You will be asked to confirm you have no symptoms or risk factors for COVID19
- You may be asked to wear a mask when you enter the office or possibly for the entirety of your visit if two metres physical distancing is not possible
- A hand sanitizer station will be available on our front desk and you will be asked to sanitize your hands
- Only essential visitors will be allowed in the office (no friends, family not in-session with you, etc)
- Appointments will not be scheduled in-person at our front desk (they can be made online at any time)
- No cash will be accepted
- We ask that you use Jane Payments (our online payment system) rather than pay in person.
- You will be asked to take all belongings (including trash) with you when you leave.
To Read
1. Office COVID19 Policies
2. COVID19 Self-Screener
2. COVID19 Self-Screener
